Welcome to Bare Naturals!

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Customer Service

  • Shipping & Delivery

    Your purchase will be shipped with 48 hours of payment (usually within 24 hours). Pick up is available if you are located in Brisbane, please call or email us to organise a pick-up time. Orders are shipped via Australia Post within Australia for a flat fee of $10. Standard shipping within Australia is free for orders over $100. Discount codes are not applied to the shipping amount, only to products purchased,

  • Privacy & Security

    We keep your personal information private and secure. We do not share your information with any third parties.

    Bare Naturals provides you with secure shopping online through Paypal. Bare Naturals does not have access to any of your credit card information. If you use Paypal Express checkout, please be sure your shipping infomation is correct on the Paypal website.

    If you subscribe to our newsletter, we may notify you of current promotions, specials and new additions to the Bare Naturals site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

    We use “cookies” to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping cart at any time.

  • Out-of-Stock Products

    We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

     

  • Returns & Replacements

    We accept returns if you change your mind, provided it is within 14 days of purchase and the product is in it's original packaging with seals still intact. You will have to pay the costs of the return postage. We cannot accept already opened products - in this case we recommend you contact the company that produces the product. Shipping costs are non-refundable. You will have to bear the costs of the return postage.

    We will gladly accept the return of products that are faulty due to defects in manufacturing and/or workmanship, and for products damaged in transit. Please check your items as soon as you receive them and contact us immediately on +61 429 939 255 or by email debbie@barenaturals.com.au if there are any problems with your order. Please quote your order number when contacting us.

    If you have received the wrong product contact us immediately on +61 429 939 255 or by email debbie@barenaturals.com.au. Please quote your order number when contacting us. Do not remove the product from its original packaging.

  • Typographical Errors

    In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Bare Naturals Australia shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Bare Naturals Australia shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Bare Naturals Australia shall immediately issue a credit to your credit card account in the amount of the incorrect price

  • Ordering

    If you are having trouble placing an order, please contact us for assistance.

  • Payment, Pricing & Promotions

    All prices are in Australian dollars.

  • Viewing Orders

    We recommend you register when making a purchase, so you will be able to view your order status. If you have any questions about your order please contact us.

  • Updating Account Information

    To update your account information, please login to your account and edit your details. If you need to change details such as your address for an order you have just placed, please contact us as soon as possible to avoid postage to an incorrect address.

  • Copyright and Trademark Notice

    Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Bare Naturals Australia., Copyright © 2015, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.